FAQ

CONCEPT

Kameri?

To know more about the concept behind KAMERI follow the link

 

What is the collection flow?

Every three month, KAMERI offer you a designer’s selection from the caribbean and overseas.

 

Comment sélectionnez vous vos créateurs?

Each of our designers are masters of craftsmanship and evolved in a “slow fashion” mindset. They are rich of their eclecticity and offer strong identities in their designs which reflected the  cultures mixes inspirations.

 

 

 

SERVICES

 

KAMERI CLUB

To our most faithful customers, we created the “KAMERI CLUB” PASS which provide more exclusive pieces and unique services.

 

To get this pass you have to place 2 different orders from $236. Once you place these 2 orders, you will receive a confirmation mail with your personal password.

 

 

 

What are your payment modalities?

 

The payment of purchases is made by bank card.

 

 

What is your deliver and return policy?

 

The on-line sale of articles presented in the site is reserved for the customers who live in:

 

-CANADA / UNITED STATES

 

-French Guiana

 

Germany, Austria, Belgium, Denmark, Spain, Finland, France, Greece, Ireland, Iceland, Italy, Luxembourg, Norway, Netherlands, Portugal, England, Sweden, the Swiss

 

Dominican Republic / HaÏti , Jamaica, United states, Porto-Rico, Trinidad and Tobago, the Bahamas, Cuba, Guadeloupe and his archipelago, Martinique, Dominique, Saint Lucia, the Barbados, Antigua & Barbuda, St Kitts and Nevis, Grenada.

 

Any order place on the site of KAMERI before 1 pm from Monday to Friday (except holidays) will be prepared and sent the same day, under the condition of payment. The orders placed on Saturdays will be delivered next Monday.

 

KAMERI undertakes to deliver the orders crossed by the Customer in due time. If the aforementioned articles were not delivered within 30 days as from the delivery date planned during the order, and if this overtaking is not bound to a case of absolute necessity, the Customer can proceed to the resolution of the sale, by sending a registered letter by certified mail at the following address:

 

KAMERI DESIGN EURL

HABITATION COTREBIL

QUARTIER MORNE-ACAJOU

97240 LE FRANCOIS

(MARTINIQUE)

 

The sums settled by the Customer will be paid off to him then entirely.

 

The customer has a deadline of 30 (thirty) working days as from the dispatch date of the order to indicate the not reception and ask for the resolution of the sale and the refund of articles. After this deadline, no resolution of the sale will be accepted.

 

The customer has to verify the good state of delivered articles. Any noticed anomaly (being lacking article, damaged parcel, broken article …) will necessarily have to be indicated in 4 days following the reception.

 

Be careful: outside Martinique and Guadeloupe, customs duties or local taxes may be due and can be charged upon receipt of the parcel by the customer, in addition to the price paid to KAMERI. These rights and taxes, the exact amount of which KAMERI cannot determine in advance and thus about which she cannot inform the customer before her order, stay chargeable to the customer, who is solely responsible for the good fulfillment of the possible one of the statements and\or the formalities there relative.

 

 

Cooling-off period: exchange or return

 

The Customers, benefit from a cooling-off period of 15 (fifteen) days as from the delivery of their order to make return of the product for KAMERI for exchange or refund without penalty, and free of charge of return.

 

The costs of return (under presentation of the return receipt) and turned articles will be entirely paid off as soon as possible by KAMERI and at the latest 15 (fifteen) days after the date in which he exercised his right to withdraw.

 

In case of non satisfaction of the product delivered to the Customer, he can turn him to the Company Kameri. To facilitate the treatment of their file, we deeply recommend to the customers to follow the procedure which will be sent to them by e-mail when he will have informed Kameri contact@kameri-shop.com.

 

The customer can ask Kameri to be paid off the price of the product in the next 30 days the request of the Customer

 

It is very important for the customer to note that every articles being unique and\or made in small quantities, they cannot be exchange but only refund.

 

Conditions of exchange and of return for refund

 

Turned articles must be new, in perfect condition with all the labels of usual precaution, size and in their box of origin.

The Customer will have the choice between two modes of return proposed by KAMERI:

–       Colissimo.

–       DHL

 

The refund of the customer will be made by every possible means by payment for the deadline of 30 (thirty days) as from the reception by Kameri of the request of exercise of the right to withdraw by the customer, under the reserve that the product is restored to Kameri.

 

If the Customer came to send back articles by another mode of return, and supporting as such expenses of return, he could aspire to no refund or exchange on behalf of KAMERI.

 

The customer will have to keep the proof of the deposit of the parcel with one of the two persons receiving benefits in charge of the return. In the absence of this proof, no exchange or refund can be made in case of loss of the parcel.